Shipping outside the European Union
All our orders are shipped from Portugal and will need to go through customs for countries outside the European Union. Thereby, there is a possibility that customs may retain the parcel up to 2 weeks.
We will gladly accept returns on all full-price items within two weeks from time of delivery. Items must be in brand new condition with all original packaging and tags intact.
Shipping costs are non-refundable.
Any item marked SALE is not eligible for return or exchange.
Luz Editions must authorize all returns, prior to receipt. Please, email us at firstname.lastname@example.org.
The undamaged product in its original packaging should be send to our company address:
Rua do Zaire 20-1D
We recommend using a trackable shipping service and purchasing shipping insurance, as Luz Editions is not responsible for returns lost or missing in transit.
Luz Editions reserves the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted. Thank you for understanding.