Shipping outside the European Union
All our orders are shipped from Portugal and will need to go through customs for countries outside the European Union. Thereby, there is a possibility that customs may retain the parcel up to 2 weeks.
The buyer is responsible for paying customs duties. Similarly, if your package is returned due to non-payment or non-collection, you will have to pay the shipping costs again.
RETURNS
In accordance with Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to products that are made to order or personalised, including lighting fixtures produced upon order.
For in-stock products only, Customers have a period of 8 calendar days from receipt of the product to exercise their right of withdrawal.
Return shipping costs are borne by the Customer.
To return/exchange an item, please luzeditions2020@gmail.com with your order number and reason for the return. We will respond quickly with instructions for how to initiate the return.
The undamaged product in its original packaging should be send to our logistics address:
Go Logistics / Luz Editions
R. República da Coreia 5,
2710-705, Sintra
Portugal
We recommend using a trackable shipping service and purchasing shipping insurance, as Luz Editions is not responsible for returns lost or missing in transit.
Luz Editions reserves the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted.
Thank you for understanding.