Shipping & Returns

 SHIPPING

We aim to have all stock orders from the website wrapped and sent within 24 hours from your date of purchase. Our orders are delivered in Portugal within 3-5 working days. 

International orders take up to 10 working days. Your order is sent out insured to prevent any damage or loss on its way to you. You will receive an information with the track and trace number so that you can follow the shipment.

Luz Editions offers free Standard shipping on:

– All orders over 100€ for countries within the European Union 

– All orders over 150€ for North America, South America & Oceania, Russia, non-EU European countries, Asia, the Middle East (check which countries we ship to below)

– All orders for Portugal (except islands) above 50€

 Azores & Madeira have free shipping for orders above 100€

For orders below these amounts, delivery costs are calculated based on the weight and destination of the order. We kindly ask you to verify the value of our tariffs on the checkout page.

 

List of Shipping Countries:

Portugal (including Madeira and Azores)

Europe:
Austria
Belarus
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Norway
Poland
Romania
Russia
Serbia
Slovakia
Slovenia
Spain (including Balearic islands)
Sweden
Switzerland
Turkey
United Kingdom
Ukraine

North America:
Canada
Mexico
United States

South America:
Brazil – in order to process your order we require the fiscal number (CNPJ) of the recipient

Asia:
China
Hong Kong
India
Japan
South Korea
Taiwan

Middle East:
United Arab Emirates

Oceania:
Australia

The Client shall bear all expenses related to the shipment of orders placed on this Online Store.

Delivery costs are calculated based on the weight and destination of the order. We kindly ask you to verify the value of our tariffs on the checkout page.

Shipping outside the European Union

All our orders are shipped from Portugal and will need to go through customs for countries outside the European Union. Thereby, there is a possibility that customs may retain the parcel up to 2 weeks.

 

RETURNS

We will gladly accept returns on all full-price items within two weeks from time of delivery. Items must be in brand new condition with all original packaging and tags intact.

Shipping costs are non-refundable.

Any item marked SALE is not eligible for return or exchange.

Luz Editions must authorize all returns, prior to receipt. Please, email us at luzeditions2020@gmail.com.

The undamaged product in its original packaging should be send to our company address:

Rua do Zaire 20-1D
1170-396 Lisboa
Portugal

We recommend using a trackable shipping service and purchasing shipping insurance, as Luz Editions is not responsible for returns lost or missing in transit.

Luz Editions reserves the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted. Thank you for understanding.